Shipping policy

SHIPPING CHARGE
We use USPS for local deliveries within the United States, providing tracked service for all packages. For our international customers, we offer DHL worldwide services, ensuring the most cost-effective shipping rates, inclusive of tracking. Our system pre-calculates and pre-pays duty fees at checkout to prevent any unexpected charges upon delivery.

TAXES OR IMPORT FEES
All duty fees are prepaid at checkout for international shipments. This method ensures no additional import or duty fees will be charged upon delivery, keeping the process transparent and straightforward for our customers.

PROCESSING
Orders are typically processed within 1 to 2 business day. You will receive a confirmation email with a tracking number once your package is dispatched. For international orders shipped via DHL, expect a delivery timeline of 3-6 days.

Standard Order handling time:
1 to 2 business day

Pre-order Processing:
Might vary from standard processing

Payment Delays:
Can extend processing time

Package Update:
You will receive a tracking number once shipped

DELIVERY TIMES
USPS deliveries within the U.S. are expected to arrive within 3 to 6 business days. DHL international shipments typically take 3-6 days, depending on the destination.

SHIPMENT PROVIDER: USPS/DHL
Origin Warehouse: Glowera, 221 Green Pasture, Hutto TX 78634, United States
Notification Method: Email with tracking number

HANDLING OF DAMAGED OR LOST GOODS DURING TRANSIT
We are committed to ensuring the satisfaction and security of your purchases. In the event that your order arrives damaged or is lost during transit, please contact us immediately at info@glowera.co. We will address and rectify the issue swiftly to ensure your satisfaction.

ORDER TRACKING & CUSTOMS
Upon dispatch, you will receive an email with a tracking number, allowing you to monitor your order’s journey. While it may take a short while for the tracking number to become active, you can track your order’s status through the provided courier’s online tracking system.

COUNTRIES/REGIONS WE SHIP TO
We proudly offer shipping services both domestically within the United States and internationally via DHL.

RETURNS AND REFUNDS POLICY

Returns:
Our policy lasts 60 days. If 60 days have passed since your purchase, we are unable to offer a refund or exchange. To qualify for a return, items must be unused, in the same condition received, and in the original packaging. Proof of purchase is required.

Refunds:
After receiving and inspecting the returned item, we will inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

CONTACT US
For any inquiries or support needs, please don’t hesitate to contact us. We strive to maintain clear and effective communication with our customers and are here to assist with any aspect of your order.

We are committed to your total satisfaction and strive to provide you with the best service possible. If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to reach out to us. We are here to help!

Trade name: Glowera

Phone number: 9722443312

Email: info@glowera.co

Address: Glowera, 221 Green Pasture, Hutto TX 78634, United States